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Conditions of purchase, use and guarantees of use of gift vouchers or online purchases

Safe payment

All our online payments (via VISA, VISA Debit, MasterCard or Maestro) are secure thanks to PAGO 3D SECURE.

Customer service

We are at your disposal to answer any questions you may have during the purchase. Call +34 986 263 006, or email

Gift Voucher Conditions

The Gift/Service Voucher is valid for 6 months from the date of purchase. It is necessary to call to formalise the reservation. The gift voucher or purchase receipt must be handed in at reception on the day of the appointment. The purchase of this Gift/Service Voucher implies the acceptance of the rules of use of Banyen Thai Spa.

Exchanges or returns

Gift vouchers/services purchased are non-refundable. Changes can be made provided that advance notice is given. Exchanges will be treatments of the same or a higher amount, paying the difference in price. Under no circumstances will cash refunds be given. Although the gift vouchers/services purchased are personal, a different person may come to enjoy them, as long as they hand in the gift card or ticket at reception on the day of the appointment.

For the purposes of the provisions of the current regulations (Organic Law 15/1999 on the protection of personal data), and the subsequent General Data Protection Regulation (RGPD) of 25/05/2016 the client is informed and expressly consents to the incorporation of their data including the email address to the files of personal data for which AYC BIENESTAR GALICIA S. L (Banyen Thai Spa Urbano) as well as the computerised or non-computerised processing of the same for commercial, operational and statistical purposes. AYC BIENESTAR GALICIA S. L (Banyen Thai Spa Urbano) may share the data with collaborating companies. You have the right to access, rectify or cancel your data by contacting AYC BIENESTAR GALICIA S. L (Banyen Thai Spa Urbano) Calle República Argentina 37 Santiago de Compostela or by sending an e-mail to

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